About us

Southern Counties Caring is a friendly, CQC registered care agency with new approaches to caring based in Crawley. Our Home Care (Domiciliary services) extend throughout West Sussex and Surrey. Currently we cover the areas around Crawley, Faygate, Poundhill, Crawley Down, Copthorne, Rusper, Lowfield Heath, Charlwood, Horsham and Horley.

 

What we want to achieve for you
  • To provide the best quality of care that is reliable, safe, effective and responsive to your day to day needs.
  • To provide care and support in your own home at times convenient to you and in ways agreeable with you.
  • To make you the centre of the care plan respecting your wishes, feelings, beliefs and cultural background.
  • To implement flexible approaches that suit your needs and routines from half an hour, 24 hours to live-in care, focusing on your wellbeing and independence.

Our promises to you
  • To be professional and seek your consent before care, support and treatment.
  • To safeguard you from any form of risk and abuse.
  • To treat you with respect and dignity.
  • To be respectful of your personal privacy.
  • To offer choices to enable you to make decisions.
  • To support you to stay independent.
  • To respect your home, belongings and your personal space at all times.
  • To promote diversification by respecting your belief and cultural background.
  • To safeguard you from any form of discrimination.
  • To handle all your data with confidentiality.
  • To be open, honest and truthful about anything concerning your care.
  • To allow you to complain and raise concerns about us if you are not happy with the service we are providing.
  • To provide you with our quality workforce that meet the standards of the National Occupational Standard of the Care industry as set by the National training organisation (Skills For Care).